1. Introduction
Flash Draw (“App”, “we”, “our”, “us”) is operated in association with Commercial Roofers (https://commercialroofers.net.au/).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you:
- Use the Flash Draw mobile application
- Visit https://commercialroofers.net.au/
- Request roofing services
- Contact us or submit forms
- Interact with our business in any way
By using our App or Website, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Information that identifies you, including:
- Full name
- Phone number
- Email address
- Company name
- Job address / property location
- Billing details
- Project details submitted via Flash Draw
- Uploaded drawings, images, or roofing specifications
2.2 Technical Information (Automatically Collected)
When you use the App or Website, we may automatically collect:
- IP address
- Device type
- Operating system
- Browser type
- Usage activity
- Location data (if enabled)
- Log data
2.3 App-Specific Data (Flash Draw)
Flash Draw may collect:
- Roofing measurements
- Drawings and annotations
- Project calculations
- Uploaded photos
- Usage analytics
This data is used solely to provide accurate roofing estimation and service functionality.
3. How We Use Your Information
We collect and use your information to:
- Provide roofing quotes and services
- Process project requests
- Communicate with you
- Improve our App and Website
- Provide customer support
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Disclosure of Information
We may share your information with:
- Employees and contractors
- IT service providers and hosting providers
- Payment processors
- Legal authorities where required by law
All third parties are required to handle your information securely and confidentially.
5. Data Storage & Security
We take reasonable technical and organisational measures to protect your data from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
- Alteration
However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use:
- Cookies
- Analytics tools (e.g., Google Analytics)
- Tracking pixels
These help us improve website functionality and user experience. You can disable cookies through your browser settings.
7. Access & Correction
Under Australian Privacy Law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
To request access or correction, contact us using the details below.
8. Overseas Disclosure
Some data may be stored or processed on servers located outside Australia (e.g., cloud hosting providers). We take reasonable steps to ensure overseas providers comply with privacy standards.
9. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil business purposes
- Comply with legal obligations
- Resolve disputes
10. Children’s Privacy
Flash Draw and CommercialRoofers.net.au are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on:
https://commercialroofers.net.au/
Your continued use of the App or Website constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Commercial Roofers
Website: https://commercialroofers.net.au/
Email: info@commercialroofers.net.au
Phone: 0421 259 430
Address: Unit 31, 29 Sunblest Cres, Mount Druit NSW 2770